Shipping policy

Shipping policy

Shipping may be delayed due to Covid-19, high volume of orders or postal service problems that are outside of my control.

All orders are processed within 1 to 2 business days (excluding weekends and holidays and Preorders) after receiving your order confirmation email. You will receive another notification when your order has shipped. Preorders can take 7-21 days to be delivered. Timing varies per country and location.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping costs is based on package weight.

Free standard shipping on ALL Domestic Orders: We offer FREE standard shipping on all Domestic orders!

Shipping option	Estimated delivery time	Price
Standard	2 to 5 business days	$0-9.90+
Expedited	1 to 3 business days	$6.90+
Preorders	7-21 business days	Calculated at checkout

Local delivery 

Free local delivery is available for orders over $30.00 within 5 to 10 miles away from store location. For orders under $30 or 15-20 miles away from store, we charge $10 for local delivery.

Deliveries are made every day based on scheduled appointment time. We will contact you via text message with the phone number you provided at checkout to notify you on the time of our arrival. 

You can skip the shipping fees with local delivery in Orangeburg. After placing your order and selecting local delivery at checkout, your order will be prepared and dropped off at scheduled appointment time. We will send you an email or text when your order is ready along with instructions. 

Our local delivery hours are based on appointment due to Covid-19 Monday through Sunday. Please schedule an appointment at: https://squareup.com/appointments/book/L6WT8NJBMZVMS  and have your order confirmation email with you when you come.

International Shipping

We offer international shipping.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
DHL	DHL International Standard: 1-3 weeks standard. DHL International Expedited: 4-12 business days. The DHL shipping usually takes 1-3 weeks	Calculated At Checkout
USPS	7 to 21 business days Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.	Calculated At Checkout
Other options available at checkout	will be based off shipping provider chosen at checkout	Calculated At Checkout

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dynasty Apparel Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email unless a PREORDER, please contact us at dynastyapparelshop@gmail.com with your name and order number, and we will look into it for you.

Tracking Link USPS: https://m.usps.com/m/TrackConfirmAction

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Returns accepted up to 45 days after delivery in original condition with tags and picture approval return policy page if you have one. 

We accept returns up to 45 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at dynastyapparelshop@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@dynastyapparelshop.store.